Three Sisters Jewelry

thank you for your interest in Three Sisters Jewelry Design by Zoe. here are some answers to the most frequently asked questions.

what is "hand stamped jewelry?"

hand stamped jewelry is crafted entirely by hand - the letters are not machine-stamped and therefore have irregularities and character. some letters are a bit crooked and some are stamped more deeply than others.  the beauty of this jewelry is that no two pieces are alike.  every attempt is made to keep the depth of the letters and placement of the letters consistent, but because the piece is hand made there may be irregularities. 

what metals do you use? how do I care for my piece?

all silver toned necklaces are created in sterling silver. gold toned pieces are created in gold-filled or vermeil. gold fill is a process where the gold is bonded to the core metal and vermeil gold pieces are made of a brass or sterling silver base and plated in 24k gold.  most pieces are made of 20 gauge metal however please note that metal needs to be somewhat thin in order to stamp it by hand.  thicker metals are best for engraving.  avoid using dip cleaners as they will remove the antiquing and possibly the vermeil coating. it is best to use a soft cloth made especially for jewelry polishing and polish gently.  when you are not wearing your piece please keep it in an air tight bag.  do not wear your necklaces in pools or hottubs - the harsh chemicals will damage the finish.  in addition - please avoid jewelry coming into contact with acne medications, self tanners and perfume.  these chemicals will cause the metals to discolor.  by nature, sterling silver is a soft metal and will scratch over time.

what may I stamp on the charms?

depending upon the size of the charm you choose, you may stamp names, dates and/or words on the charms.  some designs allow stamping on both sides and if so, will be specified in the product description.  tag lengths vary depending upon the number of characters to be stamped.  For names with four - five characters, expect a 1 1/2" long tag.  For 6-7, expect 1 3/4" and for +7 expect a 2" long tag.  Widths vary and measurements are included with each product description.

may I order additional charms at a later date?

yes, we are happy to create additional stamped charms.  our policy requires that you return your original necklace to us before we proceed - we are sorry, no exceptions.  we must have your necklace in order to add a disc or tag - we want to make sure everything matches and looks perfect!  we do not mail tags without receiving the necklace first - this policy is firm.  also, we only sell the tags that match your original design and are available with that design. thank you!

may I purchase just the charms?

no, we prefer to sell only a complete design and do not sell individual tags. however if you have purchased a piece in the past we are happy to add additional charms that match your original design.

if i purchase a photo piece, will you put the photos in the locket?

absolutely! we are happy to add photos for an additional fee.  you will receive a finished piece of jewelry. instructions for forwarding an image will be sent to you upon completion of your order.  we prefer digital files in .jpg format.

how long until I get my order?

we currently ship orders within 1-2 weeks of your order date. if you have an urgent gift request we are happy to do our best to meet your deadline - please contact our offices prior to making your order and we will see what we can do!  your credit card will be charged upon placing your order since payment is required to begin production of your piece(s).  please keep in mind that during gift giving holidays, our turn around time changes.  Please plan on a 3-4 week turn around time.  thank you!

what is the cost of shipping?

the fee for shipping begins at $4.50 for first class mail.  express/overnight delivery is available for an additional fee.  additional charges apply for international orders - three sisters jewelry design is not responsible for additional duties that may apply for international shipments.  it is the purchaser's responsibility to determine duties prior to placing an order.  international orders are shipped via FedEx or USPS.  please note that express delivery does not mean that your piece will be completed sooner.  in the event you live in encinitas, california you can elect to pick your piece up from soulscape store on highway 101 in the lumberyard on saturdays.

can I return my piece?

because each piece is custom, we do not issue refunds or exchanges.  we also do not offer refunds for shipping charges.  if you decided you need a different length chain, we are happy to change out the chain length for you however exchanges must be made within 14 days of receiving your necklace and additional shipping charges will apply.

can i cancel my order before you begin production?

if we have not started production of your piece we can suspend your order.  however we will issue a store credit only.  we do not offer refunds.  sorry, no exceptions.

do you guarantee your work?

yes, we guarantee our work for 45 days from date of purchase against all manufacturing defects. If you need a repair after 45 days, we are  happy to repair your piece for $6.00 (depending upon the repair) plus S&H.  three sisters is not responsible for packages lost in the mail and it is recommended that all packages are sent with tracking information and insurance.

do you ship to addresses outside of the US?

yes, we ship outside of the US using USPS or FedEx however additional postage will apply.

how is the piece wrapped?

all pieces are wrapped in a natural burlap pouch tied with a satin ribbon.  the burlap pouches are made of natural fibers and are biodegradable - and hey, by the way, we recycle or gold and silver shavings too!  we do our best to be earth-friendly.  additional gift-wrapping is available which includes glitter butterflies, felt flowers and/or additional adornments for an additional fee.  it's like no other wrapping you have seen!

misc...

photography courtesy of zoe - check out her stuff at www.lisaandzoe.com.  thank you to stephanie grauer, lorraine telnack and diana taylor for being our hot models and for Tobi Blatt www.tobiblatt.com for some of the clothing worn by stephanie.  thanks!

details, terms and conditions may change without notice.