Three Sisters Jewelry

thank you for your interest in Three Sisters Jewelry Design by Zoe. here are some answers to the most frequently asked questions.

what is "hand stamped jewelry?"

hand stamped jewelry is crafted entirely by hand - the letters are not machine-stamped and therefore have irregularities and character. some letters are a bit crooked and some are stamped more deeply than others.  the beauty of this jewelry is that no two pieces are alike.  every attempt is made to keep the depth of the letters and placement of the letters consistent, but because the piece is hand made there may be irregularities. 

what metals do you use? how do I care for my piece?

all silver toned necklaces are created in sterling silver. gold toned pieces are created in gold-filled or vermeil. gold fill is a process where the gold is bonded to the core metal and vermeil gold pieces are sterling silver plated in 24k gold.  custom pieces in 14K are available. avoid using dip cleaners as they will remove the antiquing. it is best to use a soft cloth made especially for jewelry polishing and polish gently. do not wear your necklaces in pools or hottubs - the harsh chemicals will damage the finish.

do I have to order the piece as it appears in the picture?

no, but the piece is priced with the charms pictured in the photograph. additional stamped charms may be added for $15 - $18 (sterling)/$20 - $22 (gold fill) per charm. 

what can I have stamped on the charms?

depending upon the size of the charm you choose, you may stamp names, dates and/or words on the charms.  some designs allow stamping on both sides and if so, will be specified in the product description.

may I order additional charms at a later date?

yes, we are happy to create additional stamped charms.  please send your necklace to us so that we may attach the tags to the chain.  we must have your necklace in order to add a disc or tag - we want to make sure everything matches and looks perfect!  we do not mail tags without receiving the necklace first - this policy is firm.  thank you!

may I purchase just the charms?

no, we prefer to sell only a complete design and do not sell individual tags. however if you have purchased a piece in the past we are happy to add additional charms.

will you put the photos in the locket?

absolutely! you will receive a finished piece of jewelry. instructions for forwarding an image will be sent to you upon completion of your order.  we prefer digital files in .jpg format.

how long until I get my order?

we currently ship orders within 1-2 weeks of your order date. if you have an urgent gift request we are happy to do our best to meet your deadline - please contact our offices prior to making your order and we will see what we can do!  your credit card will be charged upon placing your order since payment is required to begin production of your piece(s).  please keep in mind that during gift giving holidays, our turn around time changes.  Please plan on a 3-4 week turn around time.  thank you!

what is the cost of shipping?

the fee for shipping is a flat rate of $5.90.  express/overnight delivery is available for an additional fee.  additional charges apply for international orders.  aside from canada, international orders are shipped via UPS - please send an e-mail to support@threesistersjewelrydesign.com for a quote on international shipping.  please note that express delivery does not mean that your piece will be completed sooner.

can I return my piece?

because each piece is custom, we do not issue refunds or exchanges. 

do you guarantee your work?

yes, we guarantee our work for 60 days from date of purchase against all manufacturing defects. If you need a repair after 60 days, we are  happy to repair your piece for $6.00 (depending upon the repair) plus S&H.  three sisters is not responsible for packages lost in the mail and it is recommended that all packages are sent with tracking information and insurance.

do you ship to addresses outside of the US?

yes, we ship outside of the US using UPS however additional postage will apply.

how is the piece wrapped?

all pieces are wrapped in a natural burlap pouch tied with a satin ribbon.  the burlap pouches are made of natural fibers and are biodegradable - and hey, by the way, we recycle or gold and silver shavings too!  we do our best to be earth-friendly.  additional gift-wrapping is available which includes glitter butterflies, felt flowers and/or additional adornments for an additional fee.  it's like no other wrapping you have seen!

misc...

photography courtesy of zoe - check out her stuff at www.lisaandzoe.com.  thank you to stephanie grauer and diana taylor for being our hot models and for Tobi Blatt www.tobiblatt.com for some of the clothing worn by stephanie.  thanks!